Frequently Asked Questions
Does my product come with a warranty?
Yes, most products include a 1- to 3-year warranty.
Do you deliver?
Yes, we deliver across South Africa. Orders typically arrive within 2–3 working days.
Is free shipping available?
Yes! Free shipping on all orders over R1,000.
Johannesburg: Same-day delivery if ordered before 12:00 PM.
Nationwide: 2–3 working days.
What type of medical equipment do you provide?
We offer advanced medical devices for sleep and respiratory health. Visit our store or contact us for details.
What is a Portable Oxygen Concentrator?
A POC provides essential oxygen therapy while allowing users to stay mobile and independent.
Who can benefit from a POC?
Individuals with conditions like COPD, asthma, or other lung diseases benefit from a steady oxygen supply, especially during activity.
How long do POC batteries last?
Battery life varies by model, typically lasting 2–8 hours per charge, depending on the flow setting.
Can I use a POC on an airplane?
Most airlines allow FAA-approved POCs. Always check with your airline beforehand.
What is the noise level of a POC?
Many models are designed for quiet operation. Check the specifications for exact decibel levels.
Can I use a POC while sleeping?
No, you can not use a pulse dose Portable Oxygen Concentrator for nocturnal oxygen therapy. A nocturnal-use device should reliably provide oxygen throughout the night, usually in continuous-flow mode rather than pulse-dose, since breathing patterns change during sleep.
For more details, contact us-we’re here to help!
